Business Head

Magnified average deposit balance growth with “ Flexi – Fixed i.e. sweep” account structure allowing deposit retention and offering improved customer benefits (combined monthly statements, competitive interest rates, electronic notifications)

Met demand for new services – despite intense competition from large private banks

Introduced and Increased customer satisfaction index and net promoter score

Improved Net Interest Margin, Lowering the cost of funds by 75 basis points while preserving core deposits, and shifting composition from bulk depositors to retail depositors, and also by undertaking a comprehensive Interest Sensitivity Asset composition and Product Profitability exercises

Reduced 42% of operating costs in vendor contracts, staff expenses, by streamlining processes and driving other cost saving initiatives

As Chief Risk Officer, introduced the Portfolio Quality Review and Product Profitability to bring focus to the product lines to increase bottom line. Intensely involved with Board, set and achieved profit per product line, technology utilization, expansion and other long-term goals

Introduced 18 new branches in a year at popular and strategic locations, attracting large volumes of new customers

Steered the merger and acquisition of two banks

Gained solid ROI and a profit of over 112 billion Rs. in Treasury and Investment

Introduced 7 sub brands and 3 relationship management solutions for market penetration ( Co-Biz, CoSme, CosI etc., and BizCon, ElCon, respectively)

Delivered deposit & Loans / revenue goal analyses as Pricing / New Product Development

Increased the revenue by 65 %, 51 % and 54 % respectively in first three years.

Conceptualized and organized the first ever LIC Housing Finance Indian Property Show outside India- (in Abu – Dhabi and Dubai) with NO COST to the company