As Head of International Business at Dubai (Dec’02 – Jul’07):

Key Deliverables:

ð Led the strategic think tank for overseas set-up, identified sponsors, coordinated with regulators, government agencies, and potential partners for strategic alliances, across the GCC.

ð Reviewing business targets, revenue potential, business profitability, business expansion, operational budgets to ensure optimum utilisation of available funds towards accomplishment of overall corporate goals.

ð Heading Origination, Credit Risk – Policy formulation, initiation, control and administration (including policy), Product development, business planning, business development and business analysis of revenue potential, for the GCC countries, along with a team of 22 direct and 54 indirect reportees.

Major Accomplishments:

ð Distinguished efforts towards developing & implementing the following:

§ Various product developments for NRI market with special emphasis on the property market.

§ Various systems and procedures for smooth deliveries. Developed Dubai as the hub for running the international business for the company.

§ System to minimize the TOT and made information available to the customer about his loan in India.

ð Supervised independent set up of the first overseas office of the company and various associate offices in the GCC, viz. UAE, Kuwait, Qatar, Oman, Bahrain and Saudi Arabia.

ð Centralising the Credit Sanctioning function in Dubai with a Hub and Spoke Architecture for speedy delivery – which was replicated later pan India.

ð Meticulously developed & implemented Credit Appraisal Systems as per the requirement of the international market with special reference to NRI market.

ð Instituted the Know Your Customer (KYC) norms in the organization, specific to the region.

ð Essayed a stellar role in expanding business through internal audit, concurrent audits as well as external PricewaterhouseCoopers (PwC) audit, receiving exemplary feedback around operational rigour, credit control and decision making within a personal lending mandate of Rs. 1 Crore (10 million)

ð Increased the revenue by 65 %, 51 % and 54 % respectively in last three years.

ð Fore fronted and organised the first ever LIC Housing Finance Indian Property Show outside India- (in Abu – Dhabi and Dubai) with NO COST to the company.

ð Pioneered the establishment of synergy with the sister concern LIC International (Insurance company) and promoting cross selling of insurance products and services under the LIC umbrella.

ð Organised and conducted training programmes for the personnel on various aspects on product and soft skills such as Communication Skills, Presentation Skills and Role-play.

ð Developed the strategic blue print for UK, US and Far East markets and presented to the Board of directors.

As Area Manager at Kolhapur, India (May’02 – Dec’02):

Key Deliverables:

ð As Regional Head of the company, monitoring Business, Product, Credit Risk and Operations.

ð Leading a team of 45 personnel.

ð Steering revenue maximisation, business development, client retention, portfolio quality, and collections.

Major Accomplishments:

ð Developed and launched a risk/reward based lending strategy with strategic input into the Asset and Liability Committee at Corporate office and Executive Committee (Board level).

ð Established a new segment for Agricultural Income and improvised the credit underwriting process as well as maintained zero delinquency.

ð Steered the opening of new segment of Project and Construction Finance to Developers and Builders.

ð Spearheaded the launch of joint project with Promoters & Builders Associations.

ð Established the model office of the country and opened up the segment of High Value Loans worth INR 3 lacs and above.

ð Developed a unique product, Interest Subsidy Scheme for joint promotion with property developers.

ð Conducted training for Credit Sanctioners, Risk Teams as well as mentored the Sales Team encompassing Department Heads, Team Leaders, Business Development Managers and Mortgage Advisers.

As Deputy Manager at Pune, India (Jun’98 – May’02):

Key Deliverables:

ð Spearheading all aspects of credit and operational risk including policy, sanctioning and collections.

ð Handling high value fraud cases / defaulters & initiating appropriate legal actions.

ð Supervising a team of 87 personnel for enhancing normalization & recovery rates to ensure continued profitability of Business & improving processes to ensure efficiency in customer contact and recovery techniques.

ð Providing technical services to line underwriters on selection of risks and information on loss exposures in making better underwriting decisions.

ð Clarifying and resolving issues with respect to claims, pricing, and accounting, etc.

Major Accomplishments:

ð Initiated the system for verification of applicants, employers, income and tax returns, etc.

ð Established various systems and procedures and controls for handling high volumes of business, reducing the TAT by 50 % (setting of approval limits, escalation routes, authority matrix, etc.)

ð Achieved reduction in Default by 50 % through efficient handling of various court matters and recovery proceedings.

ð Executed the development of the panel of legal and technical consultants for credit appraisal.

ð Monitored first ever securitised portfolio of the company & improved the quality through effective fraud and credit control policies.

ð Identified and developed alternate channels for business growth like brokers, developers, housing boards, etc.

ð Initiated the development of software for implementation of the Score Card for credit appraisal, integrated package for collections, and CRM for lead generation.